WE SHIP WORLDWIDE!

Shipping, Policies & Returns

These are Hello Myrrh’s policies. If you read through and don’t see an answer to your question, email us at info@hellomyrrh.com and we will try to get back to you as soon as possible!

 

Refund and Return Policy

Jewelry

Jewelry returns will be handled on a case-by-case basis. Please email info@hellomyrrh.com for any order inquiries or refund/return requests for your jewelry!

To keep my prices affordable, I do not accept returns or exchanges on jewelry sizing confusion, color variations, etc...  I am available to answer any sizing, care, or materials questions you may have before ordering to help ensure you're purchasing the right piece of jewelry!

I do not accept cancellations past 2 hours of payment. Due to the Made-to-Order and One-of-a-Kind nature of my business, many orders begin processing immediately. 

If your item arrives damaged, please email photos + your order number to info@hellomyrrh.com. If your order arrives damaged due to mishandling by the USPS, please also include images of the mailer box. If you have purchased a one-of-a-kind item, or an item in high demand, you'll be provided a return shipping label to have the jewelry sent back to me, so that I may repair it and send it back to you. In the event that your package is LOST IN TRANSIT, please file a Missing Mail Claim with USPS, and email a copy of the USPS confirmation that it has been lost in transit. I will be happy to work with you on getting a replacement when possible, or an exchange.  

In the event that a return is approved, you will be expected to ship the unworn item(s) back to me packaged safely within 10 business days of the return approval. Returns are subjected to a 20% restocking and sanitizing fee, and must be in resellable condition.

 

Hey Maker, Hey!

Cancellations are not accepted past 2 hours of payment. 

Hey Maker, Hey! returns (Cutters, Tools, Clay etc…) will be accepted if you are unhappy with your cutters. Cutters must be unused, free of clay, and in new condition. The customer is responsible for shipping and ensuring cutters are returned back to us safely in new condition. If cutters are returned to us and have been used, a refund will not be sent. 

Refunds will not be given for cutting edge complaints. Cutters are designed to have a clean cut and be durable and strong. Despite engineering our cutters in a way that reduces sanding, there will be minimal sanding needed as with most cutters.

Each cutter with inner stamps or impression lines are meant to be used on clay 3-4mm thick. Refunds will not be given for stamp or impression line complaints regarding thickness. 

Clay returns will not be accepted for any reason. 

Due to its nature, clay has the propensity to harden or cure when sitting outside in hot weather.  Please be diligent of delivery times when ordering clay. The customer is responsible for making arrangements if unavailable to secure deliveries and protect from unnecessary heat exposure.  Hello Myrrh or Hey Maker, Hey! Are not responsible for damage to clay due to hardening or curing issues in regards to heat. 

Damaged Packages

Please inspect or test your items immediately upon delivery. Customers have a 3 day window to report any issues/damage that occurred during shipping. 

In the event that you receive a package from Hey Maker, Hey! or Hello Myrrh, the USPS demands these protocols in order to file a claim for the mishandling or damaged packages:

By making a purchase with Hey Maker, Hey!, you (the customer) agree to provide all necessary information or help when making claims for lost/damaged packages to receive any refunds or replacement. This may include submitting damaged packaging or contents to your local USPS, and providing necessary photos for investigation and claim purposes. 

 

Order Processing & Shipping Timelines

My processing time is about 5-7 business days, and packages are shipped Monday-Friday. 

Processing time is M-F excluding Federal Holidays (i.e. the dates USPS doesn't deliver!) If you are curious about what range you will receive a shipping confirmation email, all you have to do is look at the date you ordered and count 5 to 7 business days ahead.

EX: an order placed on Thursday April 1 would usually have a shipping range of April 8 - April 12.

All items ship with USPS and have tracking numbers emailed to you at the time of shipment! 

Due to the volume of emails I receive in reference to tracking numbers or order status in the middle of the processing timeline, please refrain from emailing me about status unless your package is overdue - which is highly unlikely, and if your order is overdue or late, you will always receive an email from me.

Once you receive a shipping confirmation with tracking, your order usually will be shipped within 72 hours. Please allow up to 5 business days for your package to show as accepted by the USPS, things are running slower than usual! Due to the current speed of USPS and mandates due to COVID-19, your package may be delayed by 1-5 days once it is accepted into the USPS network. PLEASE NOTE: The speed of postage you select does not impact the speed in which your order is processed. If you select Priority 2-Day Mail, you order will be processed as usual, and then be expedited through the USPS network. Priority Mail does not mean our processing time is expedited. 

Once your product has left my possession and entered the possession of the US Postal Service or other shipping providers, I am no longer responsible for the item. You should contact USPS at +1 (800) 275-8777 for any questions or updates concerning your package. You will need the tracking number provided by me, via e-mail, when you purchased your item. If you do not enter a correct email when purchasing your items, I have no way to send you this information. If you do not enter a correct email and you need your tracking number, you can email us at info@hellomyrrh.com and we will get you the necessary tracking information. 

If your item arrives damaged, please email photos + your order number to info@hellomyrrh.com. If your order arrived damaged due to mishandling by the USPS, please also include images of the mailer box.  In the case that your package was insured, you, the customer, are responsible for making a lost or damaged claim with the appropriate shipping service for full refunds as we cannot be held responsible for mistakes of the shipping service (USPS or UPS) If you need help making a claim, we are more than happy to help in any way we can. Please contact us at info@hellomyrrh.com