Shipping policy
Order Processing & Shipping Timelines
My processing time is about 5-7 business days, and packages are shipped Monday-Friday.
Processing time is M-F excluding Federal Holidays (i.e. the dates USPS doesn't deliver!) If you are curious about what range you will receive a shipping confirmation email, all you have to do is look at the date you ordered and count 5 to 7 business days ahead.
EX: an order placed on Thursday April 1 would usually have a shipping range of April 8 - April 12.
All items ship with USPS and have tracking numbers emailed to you at the time of shipment!
Due to the volume of emails I receive in reference to tracking numbers or order status in the middle of the processing timeline, please refrain from emailing me about status unless your package is overdue - which is highly unlikely, and if your order is overdue or late, you will always receive an email from me.
Once you receive a shipping confirmation with tracking, your order usually will be shipped within 72 hours. Please allow up to 5 business days for your package to show as accepted by the USPS, things are running slower than usual! Due to the current speed of USPS and mandates due to COVID-19, your package may be delayed by 1-5 days once it is accepted into the USPS network. PLEASE NOTE: The speed of postage you select does not impact the speed in which your order is processed. If you select Priority 2-Day Mail, you order will be processed as usual, and then be expedited through the USPS network. Priority Mail does not mean our processing time is expedited.
Once your product has left my possession and entered the possession of the US Postal Service or other shipping providers, I am no longer responsible for the item. You should contact USPS at +1 (800) 275-8777 for any questions or updates concerning your package. You will need the tracking number provided by me, via e-mail, when you purchased your item. If you do not enter a correct email when purchasing your items, I have no way to send you this information. If you do not enter a correct email and you need your tracking number, you can email us at info@hellomyrrh.com and we will get you the necessary tracking information.
If your item arrives damaged, please email photos + your order number to info@hellomyrrh.com. If your order arrived damaged due to mishandling by the USPS, please also include images of the mailer box. In the case that your package was insured, you, the customer, are responsible for making a lost or damaged claim with the appropriate shipping service for full refunds as we cannot be held responsible for mistakes of the shipping service (USPS or UPS) If you need help making a claim, we are more than happy to help in any way we can. Please contact us at info@hellomyrrh.com